Thanks for taking the time to read our refund policy. We are a small brand, and as a smaller company, we appreciate your understanding and honestly in these situations.
To make a return, please follow the policies and steps for a refund below.
Our Return Policy:
We accept returns within 30 days of delivery for any reasons. Items must be in their original packaging, unused, and in salable condition - free from damage, including all installation supplies intact, if any.
If you ordered from our website, please email: returns@shopantlers.com with your order # and we are happy to help you initiate a return with information on return address and your choice to use our return label or pay for your own.
When using our prepaid label, $10.00 will be deducted from your refund for returns.
To help us quickly process your return, please follow our returns steps:
- Return all original products and contents in the same condition as delivered
- Include packing slip
- Use the original product box and a shipping box to return the item(s) and securely seal to keep the item(s) safe
- Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery
- All product items including supplies (stickers, measuring tape, tools etc) must be unused and returned or will not be eligible for a refund.
- Bring your exchange package to the correct and/or chosen shipping carrier
Processing Time
Returns are processed within 2-3 business days upon delivery to our storage hub. Once we receive your return, returns are subject to approval. Approved refunds are issued to the original payment method minus any additional shipping added to your order. Once the refund has been issued, it may take up to five business days for the funds to appear back in the original account depending on your bank or card provider.
