To make a exchange, please follow the policies and steps for an exchange refund below.
For an exchange, place a 2nd order within 30 days of delivery of the 1st order.
Our Exchange Policy:
We accept exchanges within 30 days of delivery from the 1st order. Exchange items must be in their original packaging, unused, and in salable condition - free from damage, including all installation supplies intact, if any.
If you ordered from our website, please email: returns@shopantlers.com with both your order #(s) and we are happy to help you initiate an exchange with information on return address and we will provide you with a shipping label at our cost for the exchange.
To help us quickly process your exchange, please follow our returns instructions:
- Return all original products and contents in the same condition as delivered
- Include packing slip
- Use the original product box and a shipping box to return the item(s) and securely seal to keep the item(s) safe
- Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery
- All product items including supplies (stickers, measuring tape, tools etc) must be unused and returned or will not be eligible for a refund.
- Bring your exchange package to the correct shipping carrier
Processing Time
Exchanges are processed within 2-3 business days upon delivery to our storage hub. Once we receive your return, returns are subject to approval. Approved refunds are issued to the original payment method minus any additional shipping added to your order. Once the refund has been issued, it may take up to five business days for the funds to appear back in the original account depending on your bank or card provider.
